Antioch Community Church (“Antioch,” “we,” “us”) operates the Antioch Volunteer Team text messaging program to communicate with volunteers who serve on ministry teams. This policy explains what information we collect through that program, how we use it, and how you can control it.

INFORMATION WE COLLECT

When you volunteer to serve with a ministry team, we collect your name and mobile phone number so we can send you scheduling-related text messages. We do not collect any other personal information through this text messaging program.

HOW WE USE YOUR INFORMATION

Your name and mobile number are used solely to send you:

• Reminders about upcoming volunteer service dates

• Requests for backup or replacement coverage when a scheduled volunteer is unavailable

• Occasional operational updates related to your volunteer scheduling

We do not use this information for advertising, or any purpose unrelated to Antioch Community Church.

SHARING OF INFORMATION

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All opt-in data and consent are kept internal to Antioch Community Church and are not sold, rented, or shared with outside organizations. Your number may be shared with our text messaging service provider (Twilio) solely as needed to deliver messages on our behalf.

CONSENT AND OPT-IN

You are added to this text list only after agreeing to receive volunteer scheduling texts, either when signing up to serve or by texting our opt-in keyword. Before receiving ongoing messages, you will be sent a one-time message asking you to confirm by replying YES. If you do not confirm, you will not receive further messages.

OPTING OUT

You may opt out of these messages at any time by replying STOP to any text you receive from us. You will receive one final confirmation message, and no further texts will be sent unless you opt back in. Reply HELP at any time for assistance or contact us using the information below.

MESSAGE FREQUENCY AND CHARGES

Message frequency varies depending on your volunteer schedule, typically 1–4 messages per month, with occasional additional messages for urgent backup coverage requests. Message and data rates may apply according to your mobile carrier plan.

DATA RETENTION

We retain your mobile number for as long as you remain an active volunteer or until you opt out, whichever comes first. If you opt out, your number is marked as unsubscribed and will not be used to send further messages.

CHANGES TO THIS POLICY

We may update this policy from time to time. The effective date above reflects the most recent revision. Continued participation in the text messaging program after a change constitutes acceptance of the updated policy.

CONTACT US

Questions about this policy or your information may be directed to: info@antiochnwa.org